DJ Trava

Archive for the ‘Computers’ Category

Computers are still a relatively new technology, but in their brief history , they have evolved at a breathtaking rate. The first corporate computers were centrally located behemoths that had to be physically attended to by engineers and technicians. By the time desktop computers became commonplace, they required a member of the IT department to physically interact with a computer to install programs, set up access, and fix any computing problems.

By the 1990s, corporations had developed tech support that could be handled by even the most computer illiterate users. Support desks provided step-by-step instructions over the phone and had the last ditch option of remote access software for really difficult problems. As IT departments became more centralized, branch offices wouldn’t need a local IT person, as everything would be handled remotely.

Now with laptops and cloud computing, more people are working in the field or from home offices, and computer support is being outsourced to foreign help desk personnel. Remote access software is not just for the techs who need to troubleshoot software and operating system problems. It is also used daily by employees who need to access files and software that are located “back at the office” or on a cloud server . This ensures that data and software can be stored, secured, and monitored in one place without limiting the physical location of employees who need access to those features.